URBANRUSH (PTY) LTD TERMS & CONDITIONS OF SERVICE
1. SERVICES
UrbanRush provides mobile vehicle cleaning, detailing, and related automotive care services at the Client’s chosen location, based on the selected package.
2. BOOKINGS & CONFIRMATION
Bookings are confirmed via WhatsApp, phone, website, or invoice. A booking is only confirmed once payment or a deposit (if applicable) is received. UrbanRush reserves the right to refuse service if vehicle condition, location, or safety risks fall outside acceptable standards.
3. PAYMENT TERMS
Payment is required before or immediately after service unless otherwise agreed in writing. Prices are subject to change without notice; confirmed bookings will be honoured at agreed rates. Additional services requested on-site will be charged separately.
4. CANCELLATIONS & RESCHEDULING
Cancellations or rescheduling must be communicated at least 24 hours in advance. Late cancellations may result in a cancellation fee or forfeiture of deposit. UrbanRush may reschedule due to weather, safety, equipment failure, or unforeseen operational circumstances.
5. CLIENT RESPONSIBILITIES
The Client must ensure the vehicle is accessible at the agreed time and location and disclose any pre-existing damage, aftermarket modifications, or sensitive materials. Failure to disclose such information releases UrbanRush from liability relating to those areas.
6. PERSONAL BELONGINGS & VALUABLES
The Client is solely responsible for removing all personal belongings and valuables from the vehicle prior to service. UrbanRush is not responsible for the loss, theft, or damage of any items left inside the vehicle. Items left inside the vehicle are handled strictly at the Client’s own risk. UrbanRush staff are not permitted to search through or inventory personal belongings. Any claims must be reported immediately upon completion of service and before the vehicle is moved. By allowing the service to proceed, the Client expressly waives any right to claim against UrbanRush for such losses.
7. PRE-EXISTING DAMAGE
UrbanRush is not responsible for pre-existing damage including scratches, faded paint, cracked trims, worn interiors, loose panels, or electrical faults. Vehicles with fragile or aged components are serviced at the Client’s own risk.
8. LIMITATION OF LIABILITY
UrbanRush is not liable for normal wear and tear, hidden defects, or manufacturer faults. Any liability, if proven, is limited to the value of the service rendered. UrbanRush shall not be liable for indirect or consequential losses.
9. RESULTS & EXPECTATIONS
Results vary depending on vehicle condition, age, and materials. UrbanRush does not guarantee ‘as-new’ results unless explicitly agreed and paid for.
10. WATER, POWER & MOBILE OPERATIONS
UrbanRush operates as a mobile service and may use its own or the Client’s water and power if agreed. UrbanRush is not responsible for interruptions or limitations caused by the location.
11. DELAYS
Delays caused by traffic, weather, or operational factors do not constitute breach of contract.
12. DAMAGE CLAIMS & REPORTING
Any concerns must be raised immediately upon completion of service and before the vehicle is moved. Claims raised later may be rejected.
13. PHOTOGRAPHY & MARKETING
UrbanRush may capture before-and-after images for quality control and marketing purposes. Clients may opt out in writing prior to service.
14. FORCE MAJEURE
UrbanRush is not liable for failure to perform due to events beyond reasonable control.
15. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Republic of South Africa.
16. ACCEPTANCE
By booking or using UrbanRush services, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.